KB Article #8720A growing trend among body shops is the use of third-party applications to convert the rep...
Updated March 06, 2026 20:03

KB Article #278 A parts transaction received in CollisionLink can be processed within minutes. Be sure to ...
Updated April 05, 2022 18:25

KB Article #6725 CollisionLink allows your shops to request quotes for parts before committing to ordering...
Updated June 18, 2021 15:37

KB Article #6714 If a VIN has a recall notice on it, a VIN recall alert will appear for the vehicle in Col...
Updated July 26, 2022 17:30

KB Article #6357 Note: EPCLink is only available to FCA, Ford, GM, Nissan/Infiniti, and Honda/Acura dealer...
Updated March 06, 2024 13:23

KB Article #3322 Claim Validation (SA&A) is an OEM process facilitated through CollisionLink that ensures ...
Updated October 03, 2023 19:10

KB Article #1934     CollisionLink automatically captures aftermarket, remanufactured, salvaged, and other...
Updated April 05, 2022 18:07

KB Article #698CollisionLink uses OEM-sponsored programs (known as PMA--Parts Marketing Administration) th...
Updated February 06, 2026 16:23

KB Article #4447 If you are subscribed to DMS Connect, CollisionLink will connect to your DMS to retrieve ...
Updated April 17, 2020 04:00

KB Article #4908 CollisionLink Shop users have the ability to include in-stock parts on an estimate. After...
Updated April 05, 2022 17:57

KB Article #461 While processing an order, you can use CollisionLink's Quick Calculator Tool to modify the...
Updated April 05, 2022 17:55

KB Article #4278 To identify parts that have not been flagged as part of a promotional program: Within t...
Updated November 03, 2021 14:27

KB Article #3361 CollisionLink allows you to indicate back ordered parts on a transaction, notify your buy...
Updated April 05, 2022 17:52

KB Article #3346 Claim Validation (SA&A) is an OEM process facilitated through CollisionLink that ensures ...
Updated November 03, 2021 14:22

KB Article #3341         The Export to DMS button is only available on MyPriceLink orders. Dealers that...
Updated April 05, 2022 17:47

KB Article #2900 Collision shops can still get OEM parts at reduced prices in CollisionLink for 18 U.S. an...
Updated April 05, 2022 17:36

KB Article #2930 Original equipment collision parts are designed, engineered, and tested by OEMs to meet t...
Updated April 05, 2022 17:27

KB Article #2051 Insurers aren’t the only parts purchasers who want a good deal on collision-repair parts....
Updated April 05, 2022 17:20

KB Article #280     CollisionLink allows you to easily record parts that were returned by a shop. Returns ...
Updated April 25, 2022 18:54

KB Article #281 CollisionLink allows you to easily record parts that were returned by a shop. Returns can ...
Updated April 05, 2022 17:10

KB Article #460 If you need to include additional parts to a CollisionLink order, use the Add Part option ...
Updated April 05, 2022 17:07

KB Article #520 Once a transaction has been completed, it can be deleted or archived to keep your Collisio...
Updated April 05, 2022 17:04

KB Article #454 Once a part has been added to the Response to Buyer section of the Order Details tab, part...
Updated April 05, 2022 16:59

KB Article #452 Clicking the Respond To Buyer button at the bottom of the Order Details tab will send the ...
Updated April 10, 2019 20:47

KB Article #455 The Submit for Reimbursement window will display any information that needs corrected in p...
Updated April 05, 2022 16:56

KB Article #259 Whenever a new note or photo is received within an OEC solution, the following alert will ...
Updated November 03, 2021 14:16

KB Article #263     Important Update: OEC has enhanced CollisionLink's VIN scrubbing to accommodate super...
Updated March 10, 2022 13:54

KB Article #271     Shops and dealers have the ability to send photos along with an order. Whenever a new ...
Updated April 05, 2022 16:45

KB Article #264   Click on the Info Center menu option to open the CollisionLink Info Center window. Addi...
Updated November 02, 2021 16:47