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CollisionLink
Processing CollisionLink Transactions
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Ordering DiscountOE Parts
KB Article #8871DiscountOE parts are handpicked and priced by OEMs to provide a more competitive edge for ...
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Understanding PMA Program Disqualification in CollisionLink
KB Article #8720A growing trend among body shops is the use of third-party applications to convert the rep...
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Processing a CollisionLink Dealer Transaction
KB Article #278 A parts transaction received in CollisionLink can be processed within minutes. Be sure to ...
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Responding to a Shop's Quote Request in CollisionLink
KB Article #6725 CollisionLink allows your shops to request quotes for parts before committing to ordering...
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Viewing VIN Recall Information in CollisionLink
KB Article #6714 If a VIN has a recall notice on it, a VIN recall alert will appear for the vehicle in Col...
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EPCLink: Viewing EPC Part Information in CollisionLink
KB Article #6357 Note: EPCLink is only available to FCA, Ford, GM, Nissan/Infiniti, and Honda/Acura dealer...
Getting Started with CollisionLink
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CollisionLink Dealers – All-New Program Benefit
KB Article #8119 At OEC, we are constantly striving to provide the very best opportunities for our dealers...
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OEC Solutions Training Webinars
KB Article #8572The OEC Customer Success and Optimization teams host webinar series for dealers and shops:...
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CollisionLink Video Tutorials
KB Article #7009
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Getting Started with CollisionLink for Dealers
KB Article #3187New to CollisionLink?Watch this short video to see how to see how an order flows from a sh...
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CollisionLink Marketing Tools for Dealers
KB Article #3308 To maximize your OE part sales, OEC provides tools that you can use to market CollisionLi...
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CollisionLink for Shops: A Dealer Overview
KB Article #3690 In three simple steps, shops can be ready to send orders to your dealership through Colli...
Setting Up CollisionLink
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Setting a DiscountOE Formula in CollisionLink
KB Article #8860CollisionLink dealers can configure a DiscountOE pricing formula to enable the system to a...
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Earning Rebates Through the Parts Loyalty Program
KB Article #8813The Parts Loyalty Program pays your shop a percentage of qualifying OEM parts purchases ba...
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Modifying Your Inventory Visibility Settings in CollisionLink
KB Article #6588 The Inventory Visibility options allow you to configure how you display inventory informa...
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Setting the New Customer Alert Notification in CollisionLink
KB Article #6437 The New Customer Alert notification will send you an email or text message whenever a col...
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Opting Out of Upfront Pricing in CollisionLink
KB Article #6410 If you have Upfront Pricing set up but do not want to offer it to select shops or OEMs (o...
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Configuring Default Trading Partner Settings in CollisionLink
KB Article #6380 Establishing default trading partner settings ensures that all shops see pricing informat...
Using Claim Creation Manager
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Assigning a Salesperson to CollisionLink Claim Creation Manager Orders
KB Article #3334 CollisionLink administrators can assign up to three sales people to handle your Claim Cre...
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Submitting Manual (Paper) Claims Using CollisionLink's Claim Creation Manager
KB Article #3277Claim Creation Manager (CCM) allows you to calculate and submit OEM program reimbursements...
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Deleting Manual (Paper) Claims in CollisionLink Claim Creation Manager
KB Article #3318 Saved claims created using Claim Creation Manager (CCM) can be deleted from CollisionLink...
PartsTrader & CollisionLink
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Reviewing/Responding to PartsTrader Order Requests in CollisionLink
KB Article #3575 OEC and PartsTrader have combined their workflows to allow you to process PartsTrader quo...
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PartsTrader Orders in Pending Shop Review Status in CollisionLink
KB Article #3577 Pricing or availability date changes in a PartsTrader order must be reviewed and approved...
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Declining a PartsTrader Quote (Unable to Supply) in CollisionLink
KB Article #3642 If you receive a PartsTrader quote request that you that you don't want to quote or are u...
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Receiving Notifications for New PartsTrader Quotes and Orders in CollisionLink
KB Article #3647 OEC and PartsTrader have combined their workflow functionality to allow you to process yo...
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PartsTrader + CollisionLink Integration Changes – Effective March 31, 2025
KB Article #8494 On behalf of PartsTrader and OEC (for dealers that leverage the CollisionLink and PartsTr...
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Rejecting/Declining a PartsTrader Transaction in CollisionLink
KB Article #3643 If you receive a PartsTrader transaction that you are unable to fulfill, you must decline...
CollisionLink Reporting
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Viewing/Downloading CollisionLink Dealer Settlement Reports
KB Article #298 Dealers of most OEMs receive a “dealer settlement file” that outlines exactly what the...
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Viewing/Downloading the CollisionLink Funds Tracking Report
KB Article #296 The Funds Tracking Report is generated and available on demand to participating CollisionL...
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Tracking OEM-Allocated Program Funds in CollisionLink
KB Article #4448 Some automakers allocate a specific amount of funds to participating dealers to be used f...
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CollisionLink Dealer Program Reference Files
KB Article #294 Participating CollisionLink dealers can use Program Reference Files to easily keep track o...
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