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Accessing Automaker Parts Programs in CollisionLink for Estimates Processed With Other Systems (Shop and Dealer Workflow)

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KB Article #2900

Collision shops can still get OEM parts at reduced prices in CollisionLink for 18 U.S. and eight Canadian dealer networks while also using other systems in parallel. Utilizing CollisionLink helps shops get more OEM parts--and maintain the repair cost--while improving cycle time and customer satisfaction.

Following the steps below allows CollisionLink dealers to determine part program eligibility and available reimbursements while allowing shops to utilize other bidding/procurement systems such as PartsTrader, OPSTrax, uParts, and ProgiParts.

Step 1: Collision Shop Sends Order (OE and non-OE Parts)

  1. Write estimate in your estimating system--per approved Insurance Company guidelines--with OE and non-OE parts. Note: The collision shop is ultimately responsible for maintaining DRP (Direct Repair Facility) compliance.
  2. Import the estimate into CollisionLink Shop and other bidding/procurement system.
  3. Submit the CollisionLink transaction to your OEM dealer. Include a note stating a quote will also be submitted in the parallel system.  
  4. Send all necessary quote requests in the parallel bidding/procurement system per guidelines.

Step 2: Dealer Reviews Order in CollisionLink

  1. Open the CollisionLink transaction and review the Upsell Parts and OE Parts sections.  
  2. Based on the OEM parts-program eligibility and reimbursement, determine the price you wish to quote for each non-OE opportunity. Type that price in the Sell Price box of CollisionLink.  
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  3. Confirm the sell price for each OE part requested.

Step 3: Dealer Reviews Order in Bidding/Procurement System and Responds with Quotes

  1. Review the parallel system's quote request received from the collision shop.  
  2. Enter the quote price for each part based on what was determined in CollisionLink.  
  3. Submit the quote response back to the collision shop through the parallel bidding/procurement system.

Step 4: Collision Shop Reviews Quotes Received from Bidding/Procurement System and Submits PO

  1. Review the quotes received from all suppliers.
  2. Based on all received pricing information, determine which parts to purchase from the OE dealer.
  3. Submit a Purchase Order (PO) to the OE dealer via the bidding/procurement system.

Step 5: Dealer Reviews PO in Bidding/Procurement System and Updates in CollisionLink

  1. Review and confirm the Purchase Order received from the collision shop in the parallel bidding/procurement system
  2. For all OE parts requested in the Purchase Order, update the CollisionLink transaction received earlier.  
    • Move all sold parts into the Response to Buyer section including parts appearing in the Upsell Parts section for which the shop accepted the dealers quote to buy as OE.
    • Ensure the Status is Invoiced.
    • Enter the Invoice # and Avail Date for each part.
    • Click Submit/Commit to receive all funds due through the OEM Parts Program. 

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