Setting the New Customer Alert Notification in CollisionLink

KB Article #6437

The New Customer Alert notification will send you an email or text message whenever a collision shop adds your dealership as their Preferred Supplier. Note: Shops will only display in Trading Partners if the shops sends you an order or you manually add the shop as a Trading Partner. 

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To set up the New Customer Alert:

1. From the CollisionLink window, click Application Setup.
   
2. Click Notification Setup.
   
3. Click on the New Customer Alert link.
   
4. The selected event settings will display. Configure the following information:
   
   
   1. Place a check in the Active box to enable the notification event.
   2. Type the Notification Email (email address) that will receive notifications. (If entering multiple email addresses, use a semi-colon [;] with no spaces between each address.)
   3. Select the Notification Days and Notification Hours range for receiving notifications. Notification Hours default to Eastern Time.
5. Click Save at the bottom of the window.
6. When complete, click the Back button at the top of the left-hand navigation menu to close.
   

When your dealership is selected as the Preferred Supplier by a collision shop, you will receive an email similar to the following: