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Unable to Archive CollisionLink Dealer Orders

  • Updated

KB Article #1852

Transactions must have a Status of Completed, Submitted for Reimbursement, Order Declined, Quote Declined, or Quote Request Closed in order to archive.

If the order is not in one of the above statuses:

  1. From the CollisionLink tab, double-click the transaction to open it.
  2. If the transaction is ready for processing, click the Submit/Commit button to complete the transaction.
    -or-
    Click Cancel/Decline to cancel.
  3. Return to the Overview window and click the transaction to highlight.
  4. Click Move to Archives. (Click here for more information on archiving orders.)

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