Setting Up Email Notifications for CollisionLink

KB Article #1568

CollisionLink provides a real-time notification that displays in the upper right-hand corner of the window when new dealer orders arrive.

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Users can hover their mouse over the notification to review a summary orders received and click on one to view its details.

In addition to real-time notifications, CollisionLink can be configured to send a notification to email address you add for one or all of the following order-related events:

• Sales: All Pending Transactions: Any new order received.
• Parts Returned: Any parts returned though CollisionLink.
• Collision Claim Discrepancies: New discrepancies identified/disputed discrepancies rejected by the OEM.
• New Customer Alert: Dealer is notified when a shop selects them into the Manage Suppliers list as their preferred Supplier. Setting the New Customer Alert Notification.
• Shop Response Received: Your shop has responded to a price quote you provided. (Learn more about processing quote requests in CollisionLink.)   

The notification email will only be sent if the event occurs during the days and times set up in CollisionLink Notifications.

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To set up a notification:

Note:  Do not follow this workflow to set New Customer Alert Notifications in Customer. Go to Setting the New Customer Alert Notification.

1. From the CollisionLink tab, click Application Setup.
   
2. From the Setup menu, click Notification Setup.
   
3. Select the notification event you want to set up to view its details.
   
4. Check the Active box to enable the notification.
   
5. Type the Notification Emails that will receive notifications. (If entering multiple email addresses, use a semi-colon [;] with no spaces between each address.) 
   
6. Select the Notification Days and Notification Hours for receiving notifications.
   
   Notes:
   • If you are an administrator and add email addresses to the Notification Emails box, those email addresses will receive notifications for all transactions, even if they are not the salesperson for that trading partner. This may cause a user to receive an email notification but not be able to view transactions when they login.
   • If you are not an administrator and add email addresses to the Notification Emails box, those email addresses will receive notifications only for transactions from the trading partners for which you are the salesperson.
7. Click Save.
   
8. When complete, click the Back button at the top of the left-hand navigation menu to close.
   
9. Your new notification has been created. Be on the lookout for emails from [e-mail] letting you know to take action within OEC!

To send text notifications to your cell phone, use the following addresses:

• Alltel: 10-digit mobile [e-mail]
• AT&T: 10-digit mobile [e-mail]
• Boost Mobile: 10-digit mobile [e-mail]
• Cricket: 10-digit mobile [e-mail]
• Metro PCS: 10-digit mobile [e-mail]
• Sprint: 10-digit mobile [e-mail]
• Straight Talk: 10-digit mobile [e-mail]
• T-Mobile: 10-digit mobile [e-mail]
• U.S. Cellular: 10-digit mobile [e-mail]
• Verizon Wireless: 10-digit mobile [e-mail]
• Virgin Mobile: 10-digit mobile [e-mail]

Canadian carries include the following:

• Bell Mobility: 10-digit mobile phone [e-mail]
• Fido: 10-digit mobile phone [e-mail]
• Kudo Mobile: 10-digit mobile phone [e-mail]
• MTS: 10-digit mobile phone [e-mail]
• President's Choice: 10-digit mobile phone [e-mail]
• Rogers Wireless: 10-digit mobile phone [e-mail]
• Sasktel: 10-digit mobile phone [e-mail]
• Solo: 10-digit mobile phone [e-mail]
• Telus: 

  • iPhone users: 10-digit mobile phone [e-mail].

  • Android users: 10-digit mobile phone [e-mail].

• Virgin: 10-digit mobile phone [e-mail] 

Visit your cell-phone provider website for carriers not listed above.