Accepting a PayPal Order in D2DLink

KB Article #6425

In order to pay for parts using PayPal, a quote must be submitted to the seller for review. Processing PayPal orders involves a two-step process:

1. Respond to the quote request.
2. Confirm the buyer accepted PayPal order.

Note: PayPal is only available for GM U.S. dealers at this time.

---

Watch this video to learn more!

---

Responding to a Quote Request

Once a buyer requests a quote, you will receive a notification in the OEC Portal. If notifications are enabled, you will also receive an email.

To respond to a quote request:

1. From the D2DLink tab, click Sales.
   
2. The new order displays at the top of the list with a status of New. Double-click the order to open it.
   
3. Click the arrow () to drop all parts to the Buyer Request section or click the add button () to add individual parts.
4. The Taxes and Fees column automatically populates with the tax rate information you provided when connecting your PayPal account. If needed, update Taxes and Fees.
   
5. Enter the Available Date. 
   
6. Click Add Shipping
   
7. Select the Shipping Method. 
   
8. (Optional) Enter a Tracking #.
9. Enter the shipping Cost if you would like the buyer to pay for the cost of shipping. Note: Shipping cost must be included with the quote. Once the buyer approves the quote, you cannot make changes to the order.
   
10. Click OK. 
11. Click Commit to send the quote back to the buyer.
    

---

Confirming Accepted PayPal Quotes

Once the buyer approves the quote and their PayPal transaction is authorized, the approved quote displays as a separate order in D2DLink with a status of New. (It will have the same time and date as the original quote request.) If enabled, you will receive an email notification that the quote was accepted.

To confirm the accepted PayPal quote:

1. From the D2DLink tab, click Sales.
   
2. Double-click the order to open it. 
   
3. Review the order as accepted by the buyer.
   
   1. If necessary, add or edit the Invoice # and Available Date. 
      
4. Click Add Shipping.
   
5. Type or paste the tracking number for the part in the provided field. 
   
6. Click OK. 
7. Click Commit to commit to the order. Note: If you do not commit to an order within 30 days, the order will be automatically cancelled.  
   
8. Once committed, both the buyer and seller will receive a notification (if enabled).