KB Article #4963
After reviewing and verifying ordered parts in the Buyer Request section, add the parts to the Response to Buyer section. (Click here for more information on processing a RepairLink order.) If a part is back ordered and can't be invoiced, change its Status to notify your buyer.
To change a part Status to back ordered:
- Click the Status drop-down.
- Select Back Ordered. All other part lines will remain at the default Invoiced. Note: You can not submit/commit your order for reimbursement until all part lines have a Status of Invoiced.
- Click Respond To Buyer.
- Your customer will be notified of the back order status.
- If necessary, use additional choices from the drop-down to keep the buyer informed of status changes.
When all parts on the order can be fulfilled:
- Update the part line item's Status to Invoiced.
- To assign the same invoice number to all parts, click Invoice # at the top of the column and type the invoice number into the box.
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To assign the invoice number to a single part, click the invoice number box for that line item and type the number for that part. - To assign the available date to all invoiced parts, click Avail Date and select the date from the calendar. (The date cannot be earlier than the current date.)
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To assign an available date to a single part, click on the date box for that line item and select the date from the calendar. - To assign the same estimated delivery time to all invoiced parts, click Time of Day and select the time (AM or PM) from the drop-down box.
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To assign an estimated delivery time to a single part, click the Time of Day box for that line item and then select the time (AM or PM) from the drop-down box.
- Click Submit/Commit.
