Viewing/Adding Photos within RepairLink

KB Article #1370

Viewing Photos within RepairLink

Whenever a new note or photo is received within RepairLink, the following alert will display:

To view photos:

1. Simply click the Attachment column header to sort and display the most recent notes and photos at the top. A green dot  will indicate when a new note or photo has arrived.  
2. Click on the Photo link to view illustrations sent by the shop.
     
3. Click on the illustration to view in a full-size window. Illustrations are a huge help in identifying the correct part the first time, decreasing returns and improving customer satisfaction. Click the X to return to the Overview.
   

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Adding Photos to a RepairLink Order  

Dealers have the ability to send photos along with a response to an order. Use this feature for hard-to-identify parts or unique decals. Note: Shops cannot add photos to an order, just illustrations provided in RepairLink Shop.

To add photos to an order:  

1. From the RepairLink Overview , click Photo in the Attachment column.
   
   -or-
   From the Order Details window, click Photo.
     
2. The Photos tab of the Info Center will display. Click Browse to locate the folder on your computer where photos are stored.
     
3. Locate the photo on your computer and click to select.
   
4. Click Open.  
5. Click Upload Photo. Your image will be upload to the RepairLink order.
     
6. Close the Info Center when finished.    
7. When you respond to your shop, the photo will available from the RepairLink Shop Order Details window.