Editing a Completed CollisionLink Order

KB Article #1560

Orders with the following statuses cannot be modified: 

• Order Confirmed (A PartsTrader-only order status)
• Canceled
• Completed  
• Submitted for Reimbursement

If an order with a Status of Canceled, Completed, or Submitted for Reimbursement needs changed, the shop must resend the transaction.

If an order was submitted for reimbursement with an incorrect invoice number:

1. Process a return for the order. (Click here for instructions.)
2. Contact the shop and ask them to resend the order.
   1. If the transaction was sent from PartsTrader, please have the shop resend through PartsTrader.
   2. If the transaction was sent from CollisionLink Shop:
      1. From the Jobs tab of CollisionLink Shop, locate the vehicle that needs resent and click the vehicle name to view.
         
      2. Click Resend Job.
         
         
      3. Verify the correct Dealer is listed. If not, use the drop-down to update.
         
         
      4. Check the box(es) next to each part you wish to resend. (Check the box at the top to select all parts.)
         
         
      5. Click Send to send the new order to the dealer.