KB Article #2537
If a buyer needs to return a part, you will need to process the return via eBay. (Click here for eBay's instructions on processing returns.)
If an order has not yet been filled, it can be cancelled. (Click here for more information.)
As of July 2025, eBay Motors has created a policy that all new parts and accessories must offer free 30-day returns. See the eBay Motors returns policy for more details.
If you haven't already, you will need to update your return policy. (Click here for more information on configuring the Parts Center Profile.)
Below is eBay's recommended return policy disclaimer:
Customer satisfaction is our top concern. We will gladly refund or replace any defective item and most non-defective items. Within 30 days of receipt of your order, you may return products that, 1) Are in their original packaging 2) Have original manufacturer information 3) Are not used, installed, or disassembled 4) Are not damaged due to incorrect installation 5) Do not having missing parts, hardware or instructions.
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued for the item. All applicable sales taxes will be refunded. The cost of shipping will be credited ONLY in those instances that the return is a result of our error. C.O.D. shipments will not be accepted.