KB Article #7271
This article provides answers to frequently asked questions about Payments Powered by OEC, the integrated payment solution for RepairLink and GM D2DLink dealers. (Learn more about OEC's new Payments solution!)
IMPORTANT: Payments Powered by OEC is currently available to:
- All dealers using RepairLink
- GM dealers using D2DLink.
Overview
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Payments Powered by OEC is an integrated payment service for buyers and sellers.
OEC collects funds from:
- Repair shops placing orders in RepairLink
- GM dealer-to-dealer orders in D2DLink
OEC distributes bulk/consolidated payouts to dealers for fulfilled orders.
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Stripe is a leading global payment platform used by companies such as Amazon, Apple, Walmart, Instacart, and Etsy.
OEC uses Stripe to enable reliable and secure payment processing for dealers and shops.
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Payment information is fully encrypted as soon as it is entered.
OEC and Stripe cannot view sensitive payment data.
Stripe maintains PCI Service Provider Level 1 certification, the highest standard for payment security.
Click Security at Stripe to learn more about Stripe’s security practices.
Money: Payouts, Pricing, and Fees
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Individual Shop Orders
- Payments begin processing when the order is completed.
- Funds are typically available within 72 hours.
Enterprise Account Orders
- Paid out on a weekly cycle.
- Payouts are issued on the Friday following the week the orders were completed.
- Only orders processed in RepairLink can be paid through OEC Payments.
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Payments are based on the completed order.
The net amount = order total minus OEC processing fees.
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OEC charges the following processing fees:
- Credit Card: 3.5% of order total + $0.30
- ACH/Direct Debit: 2% of order total
Fees are deducted at the time OEC processes your payout. You receive the net amount.
- Yes. The maximum amount per transaction in OEC Payments is $20,000.
Enrollment and Eligibility
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An OEC Dealer Portal Administrator can complete enrollment and create the associated Stripe account.
They should coordinate with accounting to gather required details.
During enrollment, the dealer designates who will own and manage the Stripe account (Portal Admin or Accounting resource).
- A Stripe account functions similarly to a bank account and requires:
- Business Information:
- Business structure
- Details about the business representative
- Bank account information
- See Setting Up Your Payments Powered by OEC Account for more details on the required information.
- To comply with financial regulations, Stripe must collect information from an authorized representative (executive, manager, controller, etc.):
- Legal name
- Email address
- Job title
- Date of birth
- Home address
- Phone number
- Last 4 digits of SSN or government‑issued ID
- Ownership percentage (Stripe will ask if the representative owns more than 25% of the business)
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Yes. If you use the same email address, your OEC Stripe account will appear in your Stripe dashboard as an additional account.
You must still complete enrollment through the OEC Dealer Portal to create your OEC Stripe connection.
Using Payments in RepairLink
- RepairLink/D2DLink Orders: Dealers must click Submit & Commit in RepairLink to complete the order and collect payment. See: Completing a RepairLink Order with Payments Powered by OEC.
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Reconciliation reports will include:
- Created Date
- Available On Date
- Invoice Number
- Credit Memo (if applicable)
- Buyer Name
- Customer ID
- PO Number
- Brand
- Reporting Category
- Order Amount
- Taxes/Fees
- Surcharge Amount
- Gross Amount
- Gross Return Amount (if applicable)
- Fees
- Net Amount
- Card Brand
- Order Number
- Notes
Additional information:
- RepairLink includes a payment status indicator for participating shops.
- See OEC Payments: Viewing Payout Details for Orders in Stripe for more reconciliation details and an example of how order details appear in Stripe.
Returns, Adjustments, and Exceptions
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Completing a return in the dealer portal notifies OEC of refund amount for return.
Non‑Enterprise Billing Orders
- Returns need to be processed in the Payments tab
- See Payments Powered by OEC: Processing Returns in RepairLink for more information on processing returns.
Enterprise Billing Orders
- Returns for Carvana orders can be processed in RepairLink for any completed or submitted orders.
- See Completing a Return in Payments Powered by OEC for more details on Carvana returns.
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Yes. Dealers can add a restocking fee when processing a return.
All returns must be completed in the Payments tab, RepairLink, or D2DLink to be included in the Payments workflow.
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Dealers may revise or add parts to the original order.
These updates flow through the Payments system automatically.