ConsumerLink Pro Order Alerts

KB Article #3893

ConsumerLink will display alerts on the Recent Orders window that warn you about potential problems with an order that you have received. 

Note:  To return to the legacy view of orders, click Go to Recent Orders - Legacy. (Click here for legacy instructions.)
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The colored tabs on the left of each order give you an at-a-glance indication of the "quality" of the order. 
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  • A green tab with a letter grade of "A" or "B" indicates that the order is warning-free.  
  • An orange alert box indicates one or more of the following alerts:   
    • Payment only authorized
    • Order payment withheld
    • Approved payment attempt with alternate name
    • Payment not captured
    • Previous canceled orders
    • Payment conditionally approved
    • Possible freight forwarder
    • Previously known IP address
  • A red alert box indicates one or more of the following alerts: 
    • Fraudulent order history
    • Failed address verification
    • Declined payment attempt with alternate name
    • Payment not yet received
    • Order parts total error
    • Alternate username detected
    • Alternate shipping address detected
    • Alternate billing address detected

 


Understanding ConsumerLink Pro Alerts (Legacy View)

To process orders using the legacy view...

ConsumerLink will display on-screen alerts that warn you about potential problems with an order that you have received.

On the ConsumerLink Overview, this can be found in the column:

  • The green (proalert_green.jpg) dot indicates the order is warning-free.
  • An orange (proalert_orange.jpg) dot indicates one or more of the following:
    • Payment only authorized
    • Order payment withheld
    • Approved payment attempt with alternate name
    • Payment not captured
    • Previous canceled orders
    • Payment conditionally approved
    • Possible freight forwarder
    • Previously known IP address
  • A red (proalert_red.jpg) dot indicates one or more of the following:
    • Fraudulent order history
    • Failed address verification
    • Declined payment attempt with alternate name
    • Payment not yet received
    • Order parts total error
    • Alternate username detected
    • Alternate shipping address detected
    • Alternate billing address detected

Once you have opened an order, these alerts can be found in two places:  

  1. At the top of the order: 
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  2. In the Fraud Prevention section of the Order Summary: 
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