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D2D Express: Requesting SPRINT Invoice Adjustments--GM U.S. and GM Canada

  • Updated

KB Article #7427 

If assistance is needed with a SPRINT invoice adjustment, dealership personnel should contact GM Customer Care and Aftersales via email at rimda@gm.com.

Please include the following information in your request for fastest resolution:

  • Dealership Dealer Code:
  • Dealership Name:
  • Contact Name:
  • Contact Phone #:
  • Contact Email:
  • Reason for Request:
  • Part(s) #:
  • SPAC Case #:
  • *GM Invoice #:
  • *Proof of Delivery

Notes:

  • If requesting an invoice adjustment, the previously billed Invoice # must be provided.
  • If requesting a credit for a chargeback or non-payment, the Shipping Label (or Signature Label for dealer delivery) must be provided as proof of delivery.
    • Proof of delivery includes signature on your in house invoice, GM paperwork, or tracking number.

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