Setting Up eBay Business Policies for Marketplace Direct

KB Article #8753

eBay requires the setup of three policies before creating listings for Auto Parts:

• Payment policy
• Return policy
• Shipping policy

These policies will be applied later in Marketplace Direct.

More information is available at:  eBay Seller Business Policies.

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To set up your Payment, Return, and Shipping policies:

1. Sign in to your eBay account.
2. Open Account Settings.
3. Under the Selling section, select Business Policies.
   
4. If this is your first time using Business Policies, click Get started. 
5. On the Business Policies page, click Create policy.
   
6. Click through the steps below to create each new policy type:
   •  
     1. Select Payment as the policy type.
     2. Complete the fields: 
        
        1. Enter a Policy name, such as Payment.
        2. Leave the Description blank.
        3. For Payment methods managed by eBay, check “Require immediate payment when buyer uses Buy It Now”.
        4. All options unchecked in the Allow offline payment section.
     3. Click Save.
     4. From the Business Policies page, open the Payment policy you created.
     5. Copy the 12‑digit Policy ID from the URL and paste the ID into the Description field.
        
     6. Click Save.

   • Note: eBay requires that all new Auto Parts sold include a 30‑day free returns policy. For more information, review the eBay Parts and Accessories Return Policy.

     1. Select Return as the policy type.
     2. Complete the fields:
        
        1. Enter a Policy name, such as Returns.
        2. Leave the Description blank.
        3. In the Domestic returns section:
           1. Enable Accept returns.
           2. In the Allowed within drop-down menu, select 30 Days.
           3. Select Free for buyer, you pay for the Return shipping paid by drop-down menu.
           4. Select Money back as the Refund method.
        4. Leave International returns disabled.
     3. Click Save.
     4. From the Business Policies page, open the Return policy.
     5. Copy the 12‑digit Policy ID from the URL and paste the ID into the Description field.
        
     6. Click Save.

   • You can create multiple shipping policies in eBay for MarketPlaceDirect to apply to your parts lists. The steps below walk you through creating a single Free Shipping policy.

     Note: Your shipping policies must use flat rates. Shipping policies that use "calculated" rates will cause your listings to fail.

     1. Select Shipping as the policy type.
     2. Complete the fields:
        
        1. Enter a Policy name, such as Free Shipping.
        2. Leave the Description blank.
        3. From the Shipping method drop-down menu, select Standard shipping: Small to medium items.
        4. In the Domestic shipping section:
           1. Select Flat: Same cost to all buyers from the Cost type drop-down menu.
           2. Click + Add primary service.
           3. In the new window, select your shipping providers, then click Save. Note: You may select up to four providers.
           4. Check Offer free shipping for each service.
        5. Disable International shipping.
        6. Disable Local pickup.
        7. In the Preferences section:
           1. Select 2 business days for the Handling time.
           2. Select all excluded locations:
              1. Click the Excluded locations dropdown menu.
              2. When the new window opens, select every checkbox on the list.
              3. Click Done to continue setting up the policy.
     3. Click Save.
     4. From the Business Policies page, open the Free Shipping policy.
     5. Copy the 12‑digit Policy ID from the URL and paste the ID into the Description field.
        
     6. Click Save.
     7. If needed, you can repeat these steps to create additional shipping policies and customize them to match how you manage parts orders.

     Notes :

     • Additional details are available on the eBay Shipping help page.
     • If you want to learn more about setting variable shipping costs based on destination, visit eBay’s article:  Using shipping rate tables.