D2DLink: GM Parts and Service Excellence (PASE) Updates and Best Practices

KB Article #6743

Attention D2DLink Dealers!

D2DLink Purchases count toward PASE Eligible Purchases. The current PASE Limit can be viewed in your PASE Dashboard. (Check out our PASE FAQs for additional information about this program.)

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Buyers--Don't Forget:

• Quotes and Orders are managed separately and contain unique transaction ID’s.
• Transactions with a Status of Quote Accepted will not receive PASE credit.
• When creating an order, if you do not require a quote, uncheck the Please provide a quote box. This will simplify the order process. 
  
• If you see a transaction with a Status of Quote Ready, you must accept the quote! Only orders with a Status of Completed will count toward PASE Eligible Purchases.

Transaction Status Guide:

• Quote Ready: This indicates the seller has responded to your quote request. You must click Accept Quote to complete the process. The seller must then complete the order. 
  
• Quote Accepted: This indicates you have accepted the quote. A new transaction has been generated for the order to be completed by the seller. 
  
• Completed: This indicates your order has been processed by the seller. You will receive PASE credit.
  
  

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Sellers--Don't Forget:

• When responding to a request, check the Status field in the Response to Buyer table within the transaction.
  • If the Status shows Quoted, the dealer requests a quote before committing to purchase the parts. Do not invoice or ship/deliver the parts. The buyer must accept the quote first.
    
  • If the Status shows Invoiced, the dealer wants to order the parts from your dealership. Once you commit to the sale, you may invoice and ship/deliver the requested parts.
    

Note: On the D2DLink Overview, transactions with a Status of Completed indicate that no action is required. (This status can apply to both quotes and orders.)