Getting Help for DeliverNow Orders

KB Article #8563

Open a record to request help for a DeliverNow order or to comment on the DeliverNow experience related to a specific trip.

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To submit a help request for DeliverNow:

1. From the DeliveryNow tab, click Book a Delivery.
   
2. If you support more than one OEM, select a Brand and then click Continue.
   
3. When the ride scheduler opens, click Close to view your booked deliveries.
   
4. Double click the record you wish to open.
   
5. Click the Help tab.
   
6. Select an Issue type from the drop-down list.
   
   Options include:
   
   1. Getting an error message
   2. Complaint about driver
   3. Damage claim
   4. Question about how to use the system
   5. Have my service suite account representative contact me
   6. Request vehicle pictures
   7. Recover lost item
   8. Missing parts of failed parts delivery.
7. Provide a description of the issue in the text box provided.
8. Once you've completed all required information, click Submit.
9. You will receive a confirmation that your ticket has been submitted. Further assistance will be provided outside of DeliverNow via email. Note: The email used for follow-up is populated from My Information in OEC's Application Setup