Cancelling Your On-Demand Delivery in DeliverNow

KB Article #6625

If needed, your scheduled on-demand delivery can be cancelled within DeliverNow. Once cancelled, both you and your buyer will be notified. Buyers may receive text notifications if a mobile phone number was used during the booking process. If DeliverNow was used on a RepairLink transaction, your buyer will be alerted with an onscreen notification as well.

Need to find your on-demand delivery? (Learn more about tracking your on-demand deliveries.)

Note: DeliverNow deliveries cannot be edited. On-demand deliveries must be canceled and rescheduled to update.

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To cancel DeliverNow on-demand deliveries:

1. From the DeliverNow tab, double-click on the transaction you wish to cancel.  
2. The SUMMARY page will display. Click CANCEL TRIP at the bottom of the transaction.
   
3. Select a reason for cancelling from the drop-down.
   
   
   1. Reasons include:
      • Client Cancellation
      • Dealer Cancellation
      • Cancelled in Progress
      • Cancelled Unexecuted 
      • Other
4. Once selected, type any additional notes in the provided field. 
   
   
   1. The cancellation reason will be viewable in the on-demand delivery SUMMARY and AUDIT tabs. 
5. Check the box to Notify Customer of Cancellation and click CANCEL TRIP.
   
   
   1. Click NEVERMIND, if you do not wish to cancel the on-demand delivery and go back to the SUMMARY page.
6. Your customer will also be notified of the cancellation
   1. If Notify Customer of Cancellation was selected, a text notification will also be sent based on the part recipient information that was entered during the booking process. 
   2. If this was a RepairLink order, your customer will also receive an onscreen notification that the on-demand delivery has been cancelled. (Learn more about onscreen notifications.) 

If needed, you can request a new on-demand delivery.