Decreasing RepairLink Order Turnaround Times to Increase Customer Retention

KB Article #5649

When orders come into RepairLink, it's vital that your team responds to them as quickly as possible in order to close the sale. Many times, a shop may have a car on the lift waiting for parts and need to know when they will arrive.

When there are delays in responding to orders, shops may lose confidence in their parts provider and go elsewhere to get the parts they need. Shops need to be able to trust that their order has been received and is being worked on so they can move on to their next task.

Repair shops can track their order status and the estimated delivery date for each order right from the RepairLink Shop application. 

Want to decrease your turn-around time? Here are some actions you can take:

  1. Remind your sales team to pay attention to the real-time notifications that display in the upper right-hand corner of any OEC window. Real-time notifications allow your sales team to review a summary of new orders received, view order details, and process the orders as they come in.
  2. Your team has better things to do besides wait for orders all day. To ensure they do not miss any orders, set them up to receive email notifications when new RepairLink orders arrive in OEC. (Click here or watch the video below to learn how.)

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