KB Article #5645
In some instances, you may need to apply a second charge to an invoice that a customer has already paid, such as for extra shipping charges for an exceptionally large item. Note: Your PayPal account will first need to be set up to allow multiple payments per transaction. (Click here for more information.)
To apply a secondary charge to a transaction:
- From the ConsumerLink tab, click ConsumerLink Setup.
- Click Search Orders. Note: You will need to search for the order to charge an additional payment, as orders disappear from the Recent Orders window once they have been completed or paid.
- Adjust the search criteria to help find the order you need.
- Click Search Orders.
- Locate the order your wish to collect additional payments on and click the Order button associated with it.
- Click Billing Details.
- Type the desired amount you would like to apply for the secondary charge in the Charges section.
- Type a note explaining the purpose of the additional charge in the Custom Message section.
- Click Preview Transaction to review the charge before sending.
- Click Send Invoice to send the charge to the customer through PayPal.
Notes:- Your customer will need to click the link in the word "here" in order to see the invoice.
- This charge will appear (both to your customer and on your PayPal statement) as a completely separate charge.