Processing a D2D Express DHL Order: GM Mexico

KB Article #4925

D2D Express allows you to receive emergency part-locate requests from other dealers, quickly fill these orders from your inventory and then ship them via DHL. D2D Express orders will be sent out by GM in waves:

• Wave 1 (1 hour): All dealers that are within your local delivery radius.
• Wave 2 (1 hour): All dealers that are within 200 km of the buying dealer.
• Wave 3 (1 hour): All dealers that have the part within any distance of the buying dealer. 

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To process a D2D Express DHL order:

1. There are several ways to get to the D2D Express opportunity window:
   • When new opportunities arrive, a D2D Express real-time notification displays in the upper right-hand corner of any window. Click the notification to access the D2D Express Overview.
     
     -or-
     On the D2DLink console window, under D2D Express Opportunities click on View All.
     
2. Review your current opportunities on the Available tab.
    
   Notes:
   • The tab notification badge shows how many opportunities you have available.
     
   • If needed, use the Filter by OEM option to locate transactions for one or more OEMs.
3. Verify that you have the part in stock, then click Commit for the offer you want to accept.   
   
4. If you are the first dealer to respond to the order, it will automatically be moved to the Committed tab. Once you have committed to the sale, you must complete the shipment on the same day. Otherwise, you will lose the sale.
5. When ready, go to the Committed tab to set up shipping for your orders.
6. Click Ship to begin the shipping process. Note: From this tab, you can also click the down arrow in the Details column to view more information about the order or cancel it.
   
7. The Shipment window will open. Confirm the order details. Note: To cancel the order from here, you can click Stop Sale.
   
8. Scroll down to the Shipment Information section.
9. Complete the following information:
   1. The Service type defaults to Next Day Standard Overnight.
      
   2. The Package type defaults to DHL Custom Package. If needed, select a different Package type from the drop-down menu.
      
   3. Type the Shipment Weight, and the package Height, Width, and Length.  
      
   4. When ready, click Add.  
   5. If there are multiple shipments in the order, repeat steps 9b-9d in the new package row to add another package. Note: If your shipping carrier allows changes, click the edit icon () to edit any of the package information you previously added.
      
10. Once all the shipping information has been confirmed and entered, click Submit.
11. Click Yes to confirm the shipment.
    
12. To print the shipping label, click the print Label icon ().
    
13. The DHL shipping label will display in a new tab. Print the label for the shipment, then close the tab when ready to return to D2D Express. 
14. This will return you to the Confirmed tab in D2D Express.
    
    On this tab, you can:
    1. Edit the shipping information, if allowed by your shipping carrier: Click the pencil icon () in the Edit column.
    2. Print shipping labels: Click the print icon () in the Shipment column.

From here you can:

• Go to the Available tab to review any new orders or confirm more orders.
• Go to the Committed tab to set up shipping for more orders.