KB Article #1530
ConsumerLink will send you an email alert when a new order is created or when an order is canceled. The Configure Notifications option allows you to customize these notifications. Note: ConsumerLink Setup options can only be accessed by the ConsumerLink Administrator.
Tip: In addition to email notifications, ConsumerLink also shows an on-screen, real-time notification when you receive a new order. (This notification is automatically displayed and is not configurable.) Hover your mouse over the notification to view a summary of the new orders. 
- Click on a New order from ... summary link to instantly view the order details.
-or- - Click View All ... New Orders to display your new orders on the ConsumerLink tab.
To set up email notifications:
- From the ConsumerLink tab, click ConsumerLink Setup.
- Click the I want to: drop-down and select Configure Notifications.
- Select your OEM from the OEM drop-down.
- Click OK to display the notification configuration fields.
- Click Create New.
- Under E-mail Delivery, type the Notification Name.
- Type the Email address(es) where you would like to receive notifications. Multiple email addresses can be separated with a semi-colon (;). Note: Email notifications can be sent to cell phones if you know the text-to-email address for the cell phone provider.
- Under Available Events, click to check the event(s) for which you would like to receive notification.
- Next, under Delivery Hours click to check the days and times when you like to be notified.
- Make sure that the Enabled box is checked.
- Click Save. Repeat steps 6-10 for any additional notifications you wish to create.
ConsumerLink Email Notifications
Buyers:
The following are the different email notifications that will be sent to the buyer at different stages of the order:
- Order Confirmation Email:
- Pickup Order for Registered ConsumerLink.com users
- Pickup Order for ConsumerLink.com Guest users
- Shipping Order for Registered ConsumerLink.com users
- Shipping Order for ConsumerLink.com Guest users
- Order Complete:
- Pickup Order for Registered ConsumerLink.com users
- Pickup Order for Registered ConsumerLink.com users WITH Dealer Note
- Pickup Order for ConsumerLink.com Guest users
- Pickup Order for ConsumerLink.com Guest users - with Dealer Note
- Shipping Order for Registered ConsumerLink.com users - Actual Shipping
- Shipping Order for Registered ConsumerLink.com users - Actual Shipping - Tracking Number
- Shipping Order for Registered ConsumerLink.com users - Actual Shipping - with Dealer Note - Tracking Number
- Shipping Order for Registered ConsumerLink.com users - Estimated Shipping
- Shipping Order for Registered ConsumerLink.com users - Estimated Shipping - with Tracking Number
- Shipping Order for Registered ConsumerLink.com users - Estimated Shipping - with Dealer Note - with Tracking Number
- Shipping Order for ConsumerLink.com Guest users - Actual Shipping
- Shipping Order for ConsumerLink.com Guest users - Actual Shipping - with Tracking Number
- Shipping Order for ConsumerLink.com Guest users - Actual Shipping - with Dealer Note - with Tracking Number
- Shipping Order for ConsumerLink.com Guest users - Estimated Shipping
- Shipping Order for ConsumerLink.com Guest users - Estimated Shipping - with Tracking Number
- Shipping Order for ConsumerLink.com Guest users - Estimated Shipping - with Dealer Note - with Tracking Number
- Order Canceled:
- Canceled By Dealer
- Canceled By Buyer
- New Note:
- Note Added by Dealer for Registered ConsumerLink.com users
- Note Added by Dealer for ConsumerLink.com Guest users
Sample e-mail notification sent to the buyer: 
Sellers:
Based on what is configured in the Notification Setup, the dealer can receive email notifications for the following events:
- New orders
- Cancelled orders
- New notes from buyers
All emails will be sent from a ‘do not reply’ OEC (donotreply@oeconnection.com or similar). Both New and Cancelled orders will use the following template: