Processing a D2D Express Order: Ford U.S.

KB Article #665

Ford releases orders every hour throughout the day (Monday - Friday). The dealer who commits to the order first gets the sale. Ford pays for D2D Express transactions with an inventory invoice credit at the end of each month. For payment questions, please contact the Ford Express line at 800-260-3673. Ford pays the FedEx shipping costs and cost plus 20%. 

Notes:

• Once an order has been confirmed, you cannot cancel the order or stop the sale. If the order is not confirmed by the end of the day, it will automatically be canceled. This will change the Status to Auto Cancelled. 
• If you do not have a regular scheduled pickup with FedEx, you will need to call to schedule a pickup or drop the package off at a FedEx location.
• If you did not print your shipping label and the transaction is no longer in D2D Express, you may be able to reprint it by going directly to the FedEx website. Any reimbursement questions or alternate arrangements should be directed to Ford Express at 800-260-3673.

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To process a Ford D2D Express order:    

1. There are several ways view your D2D Express opportunities:  
   1. When new opportunities arrive, a D2D Express real-time notification displays in the upper right-hand corner of any window. Click the notification to access the D2D Express Overview.
      
      -or-
      On the D2DLink console window, under D2D Express Opportunities click on View All.
      
2. Review your current opportunities on the Available tab.
   
   Notes:
   • The tab notification badge shows how many opportunities you have available.
     
   • If needed, use the Filter by OEM option to locate transactions for one or more OEMs.
3. Verify that you have the part in stock, then click Commit for the offer you want to accept.   
   
4. If you are the first dealer to respond to the order, it will automatically be moved to the Committed tab. Once you have committed to the sale, you must complete the shipment on the same day. Otherwise, you will lose the sale.
5. When ready, go to the Committed tab to set up shipping for your orders.
6. Click Ship to begin the shipping process.
   Note: From this tab, you can also click the down arrow in the Details column to view more information about the order or click Stop Sale to cancel it.
   
7. The Shipment window will open. Confirm the order details. Note: To cancel the order from here, you can click Stop Sale.
   
8. Scroll down to the Shipment Information section.
   
9. Complete the following information:
   1. The Dropoff type defaults to Regular Pickup. If needed, select a different Dropoff type from the drop-down menu.
      
   2. The Package type defaults to Your packaging. If needed, select a different Package type from the drop-down menu.
      
   3. If required, type the Shipment Weight, and the package Height, Width, and Length.  
      
   4. When ready, click Add.  
   5. If there are multiple shipments in the order, repeat steps 9b-9e in the new package row to add another package. Note: To edit any of the package information you previously added, click the edit icon ().
      
10. Once all the shipping information has been confirmed and entered, click Submit.
11. Click Yes to confirm the shipment.
    
12. To print the shipping label, click the print Label icon (). Note: A tracking number will be assigned to the shipment. You have 24 hours to ship your package. If you need to update the package information, click Modify Shipment.
    
13. The FedEx shipping label will display in a new tab. Print the label for the shipment, then close the tab when ready to return to D2D Express. 
14. This will return you to the Confirmed tab in D2D Express.
    
    On this tab, you can:
    1. Edit the shipping information, if allowed by your carrier: Click the pencil icon () in the Edit column.
    2. Print shipping labels: Click the print icon () in the Shipment column.

From here you can:

•  
  • Go to the Available tab to review any new orders or confirm more orders.
  • Go to the Committed tab to set up shipping for more orders.