Processing a D2D Express Order: International/IC Bus U.S and Canada

KB Article #1052

International (formerly Navistar) dealers have the option of shipping D2D Express orders via FedEx or XPO (for oversize packages). International will specify the shipment method. If you are not sure how to ship an Express offer or for specific reimbursement questions, contact International COPS (800-336-4500).

Notes:

• International sends out between 50 and 100 orders every day. Dealers closest to the dealer that needs the part are contacted first. 
• Shipping charges are paid by the buyer. (International specifies the shipment method.)  

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To process an International D2D Express order: 

1. There are several ways to get to the D2D Express opportunity window:  
   • When new opportunities arrive, a D2D Express real-time notification displays in the upper right-hand corner of any window. Click the notification to access the D2D Express Overview.
     
     -or-
     On the D2DLink console window, under D2D Express Opportunities click on View All.
     
2. Review your current opportunities on the Available tab. Note: If needed, use the Filter by OEM option to locate transactions for one or more OEMs.
   
3. Verify that you have the part in stock, then click Commit for the offer you want to accept.   
   
4. If you are the first dealer to respond to the order, it will automatically be moved to the Committed tab. Once you have committed to the sale, you must complete the shipment on the same day. Otherwise, you will lose the sale.
5. When ready, go to the Committed tab to set up shipping for your orders.
6. Click Ship to begin the shipping process. Note: From this tab, you can also click the down arrow in the Details column to view more information about the order or to cancel it.
   
7. Confirm your shipping method in the new window.
   
8. The Shipment window will open. Confirm the order details.
   
9. Scroll down to the Shipment Information section. Click an option below to continue based on your Ship Method:
   • 1. The Dropoff type defaults to Regular Pickup. If needed, select a different Dropoff type from the drop-down menu.
        
     2. The Pickup date will default to today’s date. If needed, select the next business day from the drop-down menu.
        
     3. The Package type defaults to Your packaging. If needed, select a different Package type from the drop-down menu.
        
     4. If required, type the Shipment Weight, and the package Height, Width, and Length.  
        
     5. When ready, click Add.  
     6. If there are multiple shipments in the order, repeat steps 3-5 in the new package row to add another package. Note: To edit any of the package information you previously added, click the edit icon ().
        
   • 1. The Pickup date will default to today’s date. If needed, select the next business day from the drop-down menu.
        
     2. Choose a Pickup Start time.
        
     3. Choose a Pickup End time.
        
     4. Type the pallet Shipment Weight, and the pallet Height, Width, and Length.  
        
     5. When ready, click Add.  
     6. If there are multiple pallets in the order, repeat steps 4-5 in the new pallet row to add another pallet. Note: To edit any of the package information you previously added, click the edit icon ().
        
10. Once all the shipping information has been confirmed and entered, click Submit.
    
11. Click Yes to confirm the shipment.
    
12. To print the shipping label, click the print Label icon (). Note: A tracking number will be assigned to the shipment. You have 24 hours to ship your package. If you need to update the package information, click Modify Shipment.
    
13. The shipping label will display in a new tab. Print the label for the shipment, then close the tab when ready to return to D2D Express.
14. This will return you to the Confirmed tab in D2D Express.
    
    On this tab, you can:
    1. Edit the shipping information, if allowed by your carrier: Click the pencil icon () in the Edit column.
    2. Print shipping labels: Click the print icon () in the Shipment column.
    3. Print the Bill of Lading: Click the document icon in the Bill of Lading column. Note: The Bill of Lading will only print for International XPO orders.

From here you can:

• Go to the Available tab to review any new orders or confirm more orders.
• Go to the Committed tab to set up shipping for more orders.