KB Article #3918
If a part or an entire order that you have collected payment for cannot be filled, you will need to issue a refund through PayPal. (ConsumerLink Pro does not allow you to process a refund.) PayPal allows you to issue a full or partial refund up to 180 days after you receive a payment. Note: Payments must have a Status of Completed, Pending, or Cleared in order to issue a refund.
To refund a PayPal payment:
- Log into your PayPal account.
- Click Activity.
- Click the payment you want to refund.
- Click Refund this payment.
- For Refund amount, type the amount you want to refund (you may have the option to refund a partial amount of the payment).
- Click Continue.
- Review your information to make sure you entered the correct refund amount and then click Issue Refund.
Click here for additional information from PayPal on issuing a refund. Note: You may also call PayPal directly using the number 1-888-211-1161