Emailing a Customer Through ConsumerLink Pro

KB Article #3912

Use the Email feature to ask your customer questions about the order. To return to the legacy view of orders, click Go to Recent Orders - Legacy. (Click here for legacy instructions.)

---

To email a customer from the Recent Orders Window:

1. In the Recent Orders window, type your message into the box.
2. Click Send.
   

Note: Click the Email History button to open the legacy email window, which displays the full email history and offers more email features.

---

To email a customer from the Legacy Window:

1. From the ConsumerLink Pro Order History window, click Details.
   
2. Click Email Correspondence.
   
3. Type the email in the provided box.
   
   
   • Check the Include Order Contents box to include the parts list on the email.
   • Check the Include Order Totals box to include the order totals on the email.
4. Click Preview Email to view the final email before you send to a customer.
   -or-
   Click Send Email Without Previewing to send the email to the dealer.