Committing to a ConsumerLink Basic Shipping Order

KB Article #1710

Customer orders can be processed and ready for shipping in minutes with ConsumerLink. Note: ConsumerLink orders cannot be archived or deleted from the Overview window.

In ConsumerLink, shipping charges are accurately calculated when parts in an order include weights and dimensions. Weights and dimensions, when included, are fed to the shipping carrier (FedEx or UPS) who in turn, provides a shipping cost. If parts in an order do not include weights and dimensions, the application utilizes dealer-defined shipping formulas to calculate the shipping cost. Other factors that may impact the cost of shipping include the following:

  • Residential vs. Commercial addresses: Additional charges/fees are applied by the carrier for shipments delivered to residential addresses (up to a few additional dollars). The fees do not apply when shipping to a business/commercial address such as a repair or collision shop.  
  • Number of parts in an order: If your customer order includes more than one part, the application multiplies the shipping cost by the quantity of parts. This takes place because it cannot be assumed that a dealership can fit all parts into one shipment.  If that assumption was made, there would be risk for financial loss in the case that a dealership cannot fit all parts into one shipment. Note: This only applies to parts that include weights and dimensions.  
  • Sales Tax: Depending on your state your dealership is based in, you may be required to charge sales tax on shipping charges. Contact your state Department of Taxation if you are unsure if this is required.

To commit to a shipping order:  

  1. New orders arrive on the ConsumerLink Overview window. Double click on the order to process.  
  2. From the Order Details window, you can Commit to the orders that you wish to fill or Cancel orders that you are unable to process.
    Note: The "Contact the buyer to complete payment. Funds will not be collected automatically upon committing to the order" message will display if you need to collect payment from another source (through PayPal or directly from the Buyer).
  3. Details of the parts ordered display in the Response to Buyer section. If a part is not in stock at your dealership, the Locate link can be used to locate the part from another dealer (You must have an active D2DLink subscription to use this feature.)
  4. Review the order cost and the Delivery method at the bottom of the Order Details window.
  5. If a customer uses a promotion, it will be reflected in the order's details.
  6. If a customer has included a note, it can be viewed by clicking the Note link. Type your new note in the field provided and click Add Note to respond. An email will automatically be sent to your customer.
  7. Click on the Photo link to view the illustrations. ConsumerLink automatically includes part illustrations with every order, helping you ensure the right part is ordered the first time.
  8. When you are ready to fill the order, simply click Commit.
  9. Type the Tracking #, Shipping Date, and add a note to the buyer if needed in the Shipping Information window and click OK. This information will be emailed to the buyer, letting them know when the order will be shipped.  
  10. The order's Status will change to Complete -- Pending Payment. Click Collect Payment once you have finalized the order. This will transfer the funds from the buyer to your bank account.
    • If you allow buyers to make offline or PayPal payments, ConsumerLink will not collect funds. 
    • PayPal allows you to capture payments for up to 29 days after the original authorization, although it only guarantees the full payment during the initial three-day period. An authorization error will display if the authorization period expires before you click on Collect Payment.   
  11. The order's Status will change to Complete – Paid, indicating you have successfully completed the order.  

Was this article helpful?