KB Article #1775
ConsumerLink allows you to easily record parts that were returned by a buyer. Returns can be processed against transactions that have a Status of Complete-Paid.
Note: Parts that have been returned previously will be grayed out. 
To process your return:
- Search the ConsumerLink Overview for the returned part’s transaction. Once you have located the correct order, double click to view its details.
- Click Process Returns.
- The Process Returns window will open. Type the Credit Memo #.
- Type any additional Notes you may have.
- Place a check beside the parts that were returned.
- Verify the Qty Ret.
- Select a Reason for the return. (Core Return, Visible damage, Manufacturing defect, Packaging defect, Wrong part shipped, Part Catalog Error, Customer Ordered in Error)
- If you are finished with the return, place a check in the Finalize your Return box. Note: You can reopen the return to finalize at any time.
- Click OK.
- From the Order Information window, note the RMA Number.
- Review the summary of charges. This provides a breakdown of the part cost and taxes for the returned item.
- Under Return Credit, type the Return Amount that you want to credit back to the customer--accounting for restocking fees, shipping costs, etc.
- Click Accept to generate the refund. This will automatically sync the refund to your PayPal Manager account. Note: You can also issue a refund directly through your PayPal Manager account. (Click here for additional information from PayPal on issuing a refund.)