KB Article #3354
MyPriceLink allows you to process returns against claims that have been submitted. Any reimbursement paid will be deducted from the next settlement file to the OEM.
To process a return:
- Use the Claims Search functionality to locate your claim. (Click here for more information on locating a claim.)
- The Claims Search window displays. Note: If the claim is for a CollisionLink order, the CollisionLink Process Returns window will display. (Click here for more information on processing returns in CollisionLink.)
- Check the Return box for each part that has been returned.
- Verify the Qty Returned.
- Select a Reason for the return. (Part Not Needed, Customer Requested Wrong Part, Damaged Part, Dealer Sent Wrong Part, Repair Cancelled/Totaled)
- Type the Credit Memo # or add a Note using the provided fields.
- Click Process Returns.
- Once completed, you can Print a copy of the return or Save to PDF for your records.