KB Article #8151
D2D Express Direct is a Ford service that allows for 1:1 parts fulfilment (after the initial shopping period) between a buying dealer and their chosen selling dealer through OEC’s D2D Express application. Back-ordered parts can be sourced and filled with D2D Express Direct to deliver parts within 24 hours.
Want to learn more? Watch our video!
Note: This video webinar was recorded before the release of the upgraded D2D Express experience.
To initiate an Express Direct transaction for a back-ordered part:
- When a back-ordered part is Not Committed in D2D Express, use D2DLink to locate a dealer with the part available.
- Look for a selling dealer in the search results with the D2D Express logo. Note: If a dealer does not have the logo, they do not have D2D Express and are not eligible for an Express Direct transaction.
- Contact the selling dealer to request the part.
- If the dealer agrees, send a backorder to the dealer that agreed to sell the part.
- Go to DOW (located within FMC Dealer).
- On the Inquiry Menu, click Unshipped (BOSTAT) in the Backorders section.
- Click the radio button on the desired line.
- Select D2D from the drop-down menu in the AC column.
- Enter the selling dealer's P&A code in the Selling Dealer Number column.
- Click Update.
- The selling dealer will see the request in D2D Express after the start of the next hour. (Express Direct Transactions rows are highlighted yellow.) Note: This is the same timing as part ordering.
- The selling dealer must commit the transaction by 8 P.M. Eastern time. If the dealer does not commit by the deadline, the order is returned as Not Committed.