Checking Your Stripe Account Status for Payments Powered by OEC

KB Article #8188

View the status of your Stripe account on the Account Setup window of Payments Powered by OEC. 

---

Click an option below to learn more.

• If there is an issue with the account status, additional information might be required to enable the account. 

  To resolve an issue: 

  1. Within Payments, click Account Setup from the left-hand navigation. 
     
  2. Review your Stripe account status. (Refer to the Account Status Options tab for possible status options.)
     
  3. Click Update.
     
  4. A new window opens. Enter your Stripe account credentials and click Continue.
     
  5. On the Account Details page, click the Actions required tab.
  6. Complete any required actions. (For more information on your Stripe account, see Managing Your Stripe Account.)

• Your account could have any of the following statuses. 

  Status	Description
  Complete	The account is in good standing. No additional information is required.
  Enabled	The account is in good standing, but additional information might be required.
  Pending	Stripe is reviewing or verifying your account.  Note: This could occur if the account is enabled or disabled.
  Rejected	Stripe or your organization rejected the account.
  Restricted	Payouts or payments are disabled on your account. You may need to provide additional information to enable your account.
  Restricted Soon	You need to provide additional information by a specific date to avoid a Restricted status.