KB Article #4458
The RepairLink Dashboard allows you to view how your shops are ordering parts, the number of shops you do business with, and the time it takes for your dealership to turnaround part orders. Note: The RepairLink Dashboard is only available to dealers that have a current RepairLink subscription.
To view your RepairLink Dashboard:
- From the PSXLink tab, choose RepairLink from the Dashboards drop-down menu.
- By default, the Select Manufacturer box displays all manufacturers. If your dealerships supports multiple OEs use the Select Manufacturer drop-down to filter your display to a single OEM.
- If desired, use the following drop-downs to narrow the information displayed:
- Date Range: By default, all available data--13 months--will display.
- State or Province: Select individual or multiple locations from the list.
- City: Select individual or multiple locations from the list.
- Shop Name: Select individual or multiple locations from the list.
- The reports will automatically update based on the selections made. Click the Clear Selections (
) button to reset the drop-down. (This will display when you move your mouse over the data field.)
- PSXLink will display the following high level details of your business:
- RepairLink Sales: Total dollar value of all RepairLink sales.
- Completed Orders: Total number of completed (Submit/Commit button clicked) RepairLink orders.
- Carts Started: Total number of carts started by your customers using RepairLink Shop.
- Transacting Shops: The total number of unique shops that sent you an order.
- Average Response (Mins): The average time (in minutes) from when a shop sends an order to when your dealership responds. Note: This is calculated using typical business hours (8 a.m. to 5 p.m.) and omits weekends and holidays.
- Beneath that, the following reports will display:
- Sales Trend: The total RepairLink sales trend by year, month (default level), or day--separated by Non Program Part Sales (parts sold that do not qualify for a dealer or OEM program) and Program Part Sales (parts sold that qualify for a dealer or OEM program). Note: Program Part Sales will not show if your OEM does not offer a reimbursement program.
- Shop Activity: A breakdown of RepairLink Shop user activity, including:
- Orders: Total orders submitted through RepairLink to your dealership.
- Saved Carts: The number of times a RepairLink Shop user saved a cart while shopping from your dealership.
- Deleted Carts: The number of times a RepairLink Shop user deleted a cart while shopping from your dealership.
- Click To Call: The number of times a user selected the Click to Call button within RepairLink Shop while shopping from your dealership.
- Abandoned Carts: The number of times a RepairLink Shop user created a cart but did not do one of the following: complete the order, save the cart, or delete the cart.
- Avg Order Response Turn Around Time (Mins): The time in minutes to respond, based on (Order Response Date/Time minus Order Created Date/Time) divided by total transactions. Note: This is calculated using typical business hours (8 a.m. to 5 p.m.) and omits weekends and holidays.
- Transacting Shops: The number of unique shops that transacted with your dealership by year, month (default level), or day.
- Shop Performance: Details each customer's interaction with your dealership, including:
- Shop Name: The shop name.
- Completed Orders: The total number of completed orders for the shop.
- Carts Started: The total number of carts started by the shop.
- RL Sales: The total net dollar part sales for the shop.
- Trend: The last 30 days total sales compared to the previous 60 days sales average. (Numbers in red indicate sales were below that average.) TIP: Use this column to identify and contact shops with negative trends to understand why they've stopped buying from your dealership.
- Reimbursements: The total dollar value of OEM reimbursements received for RepairLink orders.
- Profit w/ Reimb.: The total (net) RepairLink dollar sales for the customer minus the total dealer cost for the parts sold plus the total dollar reimbursements.
- Margin: The sum of (Total Net Sales plus Reimbursements minus the total Dealer Cost of sales) divided by the total Net Sales with reimbursements.
- Sales Trend: The total RepairLink sales trend by year, month (default level), or day--separated by Non Program Part Sales (parts sold that do not qualify for a dealer or OEM program) and Program Part Sales (parts sold that qualify for a dealer or OEM program). Note: Program Part Sales will not show if your OEM does not offer a reimbursement program.
- Additionally you can use the graph options to:
- Drill deeper (
) or view higher levels (
) of a graph--when available.
- Hover over a data point to view it details.
- Click on a customer within the Shop Performance report will display that customer's information in the graphs. (Click the customer name again to view all customer data.)
- Click the Focus mode (
) button to enlarge a specific graph. (Click Back to Report to redisplay all graphs.) - Click the More options (
) button to:
- Change the sort option for a graph.
- Export (Export data) the summarized (data that displays in the graph) or underlying data into Excel or CSV format. (Underlying data can only be exported in Excel format.)
- View the data breakdown (Show Data) for the graph.
- Spotlight a single graph on the window.
- Drill deeper (